Any items which are returned for refund or exchange must be received back at our mail order department within 14 days of receipt in a new and unused condition and with original packing intact, along with the fully completed Returns Form.
We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit.
Returning Items by Mail
1. Fill out the back of your packing slip as follows:
- state the item(s) that you are returning.
- to assist processing please state the reason for the return.
2. Package the return securely (in the original package if possible), and include the packing slip.
Packages must be returned pre-paid, and for your protection, we recommend that you use a recorded delivery service.
3. Send the package to Returns Department, Greaves Sports Ltd, 23 Gordon Street, Glasgow G1 3PW, Scotland
If you have lost your packing note please contact us at firstname.lastname@example.org or call us on
+44 (0)141221 3322 Monday - Saturday 8:45 - 17:30 GMT/BST.
In all cases, refunds will be made as soon as possible and at the latest within 30 days of being agreed. This does not affect your statutory rights under UK law.
If you require advice regarding the selection of your correct size, please contact our mail order department on +44 (0)141 221 3322 or email email@example.com, and one of our helpful staff will be delighted to advise you. Sizes vary between different brands and styles but they always refer to body measurements not garment measurements.
Whilst every effort has been made to present the true likeness of the product colours, variations may occur on different screen resolutions and qualities. We therefore cannot guarantee colours will be as seen on your screen.
The design of our Site including its text, graphics, icons, content, structure, selection and arrangement are owned by Greaves Sports Ltd. and all of our rights are reserved.
In addition, our Site contains a significant amount of Content, the copyright, trade marks and other rights to some of which are owned by their respective owners, who reserve all of their rights in respect thereof.
You must not and must not permit anyone else to either copy, download, store, modify, adapt, transmit, distribute, perform, play or show in public, broadcast, publish or otherwise use any part of the Content on our Site without our prior written agreement or that of the relevant owner of the Content in question.
These terms and conditions do not affect your statutory rights as a customer.
Changes to terms and conditions
The scottishrugbydirect.com site is dynamic and as a result, these terms and conditions may be subject to change from time to time. You will be subject to whatever are the terms and conditions current at the time you use this site.